SHIPPING POLICY

We use USPS for shipping within the United States. Delivery time is usually 2-5 business days.
Delivery timelines are estimated and not guaranteed. First class rates range from $7 to $9 with
priority rates between $12 and $14. These estimates and rates may vary. Shipping will be
calculated at checkout. Do we have this capability?
We are offering free shipping on all domestic orders over $50.00! The free-shipping offer will be
calculated AFTER any discount that may be applied.
If you entered an incorrect shipping address:
Please notify us as soon as you notice the address is not correct. This includes but is not limited
to the house number or street name being on the wrong line of the address. If these are not
placed in correct fields, the address will likely be marked as undeliverable.
If we receive and respond to your notification before your items ship, we may be able to edit the
address before the order is sent out. For our protection and yours, we may cancel the order ad
ask you to place it again with the correct address.

ALISIAN ART IS NOT RESPONSIBLE FOR ITEMS THAT COULD NOT BE SHIPPED TO THE
DESTINATION BECAUSE OF AN INCORRECT OR UNDELIVERABLE ADDRESS. IT IS THE
RESPONSIBILITY OF THE CUSTOMER TO REVIEW THE SHIPPING ADDRESS AND
INFORMATION FOR ACCURACY BEFORE COMPLETING THE PURCHASE.
Refunds will not be issued on the basis of an incorrect address. If a package is shipped back to
Alisian Art due to an incorrect or undeliverable address, shipping charges will not be refunded.
You will be given the option to pay a second shipping fee to have the order re-shipped or to
have the order refunded, minus the cost of shipping. If your order qualified for free shipping, the
cost of shipping will be deducted from your refund.

If Alisian Art is unable to create a shipping label for the address provided by the customer, we
will attempt to contact you for an address correction via email or text. If no response is received
within 48 hours, the entire order will be cancelled, and you will be refunded in full.
If your package is marked as delivered but you do not have it:
The first thing to do is visit or call your local post office. It is likely that the package was marked
as delivered too early in the process, but it has not been delivered. Your local post office will be
able to confirm it was delivered and notify you exactly where it was delivered to. If you confirm
that your package was delivered to your home and it has been stolen, the next step is to report
the mail theft to your local police. ALISIAN ART TAKES RESPONSIBILITY FOR MAKING
SURE YOUR PACKAGE IS DELIVERED, BUT WE ARE NOT RESPONSIBLE FOR STOLEN
PACKAGES. WE PROVIDE TRACKING AND TIMELY EMAIL NOTIFICATIONS WHEN
PACKAGES ARE DELIVERED. IT IS YOUR RESPONSIBILITY TO PROVIDE SAFE
LOCATION FOR THE PACKAGE DELIVERY.
 

If you receive a damaged or order that has missing items:

Please contact us within 14 days of receiving the order to report the issue. To report a missing
or damaged item, please email Alisian Art and provide your order number, picture of the packing
slip, description of the problem and a picture of the items you received that is damaged.
Please note that many of our items are small and could easily get lost in the packing materials.
Please check the shipping box and packing materials for any missing items. PLEASE NOTE
THAT WE CANNOT BE RESPONSIBLE FOR ITEMS THAT HAVE BEEN ACCIDENTALLY
THROWN AWAY OR MISPLACED DURING THE UNPACKING PROCESS.

For an item that was not delivered or was damaged, we will do our best to resolve the issue as
quickly as possible, whether that means replacing the missing or damaged item or issuing a
refund. Please note that we may request additional information or documentation to identify the
issue before taking action.
Please see our Return and Refund Policy for more information
Lost Package Refund Policy:
If the package is lost because the tracking has stalled and you have not received your package
within 20 days of the shipment date, you may contact us and request a refund. Please take note
that the shipment date is the day your postage is purchased for shipping and not the day you
place the order.

The cutoff date for contacting us about lost package is 90 days from the date your package is
postmarked (shipped). Our correspondence regarding lost or damaged packages must
conclude before 100 days from the date your package is postmarked. If this timeframe has
passed, you will lose the chance to receive a refund unless the package is recovered and sent
back to us.